1.1. These general terms and conditions govern reservations via the hotel websites
of LH Hotels & resorts sro…..

1.2. By visiting and browsing our website, using it and making a reservation
, you confirm that you have read, understood and
agree to the terms and conditions set out below.

1.3. Hastal Hotel is registered at Hastalska 
103/12, 110 00 Prague 1. All correspondence should be sent to the above
address.

1.4. By making a reservation through the Hastal Hotel website, you enter into a direct (legally
binding) contractual relationship. For this reason, you confirm and declare that you are
legally competent and are over 18 years of age, that you accept responsibility for all payments made
in your name or by credit/debit card, and confirm that the information you have provided
is true and correct.

1.5. All orders placed by you will be considered as an expression of your free will
to purchase the requested services that are available in the Hastal hotel offer. Your
order will not be contractually bound until it is confirmed by the hotel or
the sales department of the Hastal hotel and until the advance invoice or guarantee for accommodation needs has been paid
by credit card.

2. Reservation types

2.1. There are two types of reservations that can be made on hotel websites:

a) standard reservation with the possibility of free cancellation 24 hours before arrival
b) non-refundable rate, so-called non-refundable reservation without the possibility of cancellation and refund.

2.2. A standard reservation with the option of cancellation can be changed or canceled according to the applicable cancellation conditions
depending on the selected date.

2.3. For non-refundable reservations, changes or cancellations can be made without the possibility
of refunding the already paid reservation price. These reservations are always
discounted compared to standard reservations and the discounted price is subject to the immediate advance payment
from the client’s credit/debit card and at the time of making the reservation.

3. Making an online reservation

3.1. When making an online reservation through the Hastal hotel website, you must fill in
the reservation form with all the required information regarding accommodation (choice of the desired
hotel, date of stay, number of people, number of rooms and possibly discount code) and then click
BOOK. You will then be taken to a page where you can reserve a specific room type,
according to the price and payment terms. In the next step, you are redirected to a page where you fill in
the reservation form and you must enter your credit/debit card details.

There are two payment terms you can choose from:

a) a discounted booking price for non-refundable reservations
with immediate pre-payment via your credit/debit card

b) standard reservation – payment at the hotel reception and credit/debit card details are provided in
the form only for the purpose of guaranteeing accommodation. After final approval and sending
the reservation, you will receive a reservation confirmation, which displays all detailed
information about your reservation.

3.2. If you choose immediate prepayment via
credit/debit card as the payment method, the hotel will charge the reservation amount to
the credit/debit card specified in the reservation upon receipt of the order. If the reservation should be paid for
by a 3rd party credit/debit card, i.e. the clients who will stay at the hotel will not have a credit/debit
card with which the payment will be made, please contact the reception of the hotel by e-mail so that we can
send you a link to the secure payment gateway where the payment will be made.

3.3. If the payment authorization is successful, you will receive a confirmation email with
your booking confirmation and invoice. If you do not receive a confirmation email or if you have any questions,
please contact our reservations department or reception at the email address of the relevant hotel.
All contact details can be found on the websites of the individual hotels.

4. Changes to reservations

4.1. All changes to reservations (change of name, reservation date, change of hotel, room type, etc.)
must be made in writing to the hotel reception email address, the contacts can be found on the websites
of individual hotels. The requested changes will be confirmed to you in return. If
the request for a change cannot be made, you will be informed of this fact
via email.

5. Prices

5.1. On our website we always state the average price per room/night and the total price
for the stay. In the reservation form when making a reservation, it is possible to edit the currency in which
you wish to pay. We accept payments in CZK and EUR, for any other currencies please
contact the hotel reception.

5.2. Payment by credit/debit card can be made in CZK and EUR, for other
currencies please contact the hotel reception.

5.3. Exchange rates are set daily and are based on the CNB rates. Information about the rate and the total
price in CZK that was charged to your credit/debit card is always included on the invoice that
you will receive as an attachment to the confirmation email.

6. Payment terms

6.1. The payment method depends on the type of reservation chosen and the payment terms are always stated
in the reservation form.

6.2. For standard reservations with the possibility of cancellation 1 day before arrival, the payment method is directly
at the hotel reception. When paying at the hotel reception, we require from clients, for the purposes of guaranteeing
accommodation, their credit/debit card number including the validity of the card. We only check this card
and carry out the so-called pre-authorization of the credit/debit card.  

6.3. For reservations without the possibility of cancellation and refund, the condition of immediate pre-payment
from the client’s credit/debit card applies. The amount for accommodation is charged from the credit/debit card specified
in the order by the reception of the given hotel directly at the hotel’s payment terminal.

7. Cancellation policy

7.1. By making a reservation, you accept the applicable cancellation conditions in case of no-show
or late cancellation of the reservation.

7.2. All cancellations or changes to the reservation must be made in writing by e-mail and
sent to the reception address of the relevant hotel. Your cancellation or change to the reservation will be
confirmed in writing. This confirmation will also state the possible amount of the contractual penalty, according to
the valid cancellation conditions.

7.3. For standard reservations with the option of free cancellation 24 hours before arrival and payment
at the hotel reception, if the reservation is canceled no later than 6:00 p.m. 24 hours before
arrival, you will not be charged any contractual penalty. In case of cancellation after this deadline
or in case of no-show, you will be charged a contractual penalty of 100% of the accommodation price and
any other ordered services for the first night.

7.4. For reservations without the possibility of cancellation and refund and with immediate pre-payment on the day
of making the reservation, in the event of a change, cancellation of the reservation or in the event of no-show, you will be
charged a contractual penalty of 100% of the total reservation price.

CANCELLATION CONDITIONS:

• 1 day before arrival – contractual penalty of 100% of the total price of the first night
• no show – contractual penalty of 100% of the total price of the reservation

8. Complaints and compensation

8.1. If you have a complaint about the quality of accommodation or reservations about the services provided, try to
resolve everything immediately on site with the reception or hotel management and allow them to
rectify the situation as quickly as possible.

8.2. If it is not possible to resolve the problem on site, please send us your complaint to
recepce@hastal.cz no later than 10 days from the date of your return. Your complaint will be
investigated and any compensation will be proposed based on the applicable rules set out
in the relevant legal regulations.

Hastal reserves the right to change these terms and conditions. It is
your responsibility to regularly check these terms and conditions before each booking
and to familiarize yourself with any changes.

In Prague on May 17, 2024